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Privacy Policy

Version: 1.3.1
Last Updated: 2026-10-26
Owner: Legal Team Lead & Compliance Lead

This Privacy Policy explains how Walk In Corp (“WalkIn IQ”, “we” or “us”) collects, uses, discloses, and processes personal information about individuals, including when you use (i) our websites or other online products (collectively, our “Platform”), our mobile applications, such as the ConnectIQ app or the SelfTourIQ app (collectively, our “Apps”), and other related services, such as contacting us for customer support (collectively, our Platform, Apps, and all such related services, our “Services”), or (ii) when you otherwise interact with us, such as via social media or in applying for a job with Walk In.

Please note that this Privacy Policy only applies to Walk In. When you use third party products and services that are designed for use with our Services, such as door hardware locks, personal information may be collected by such third parties (which is not controlled by Walk In). We recommend that you review the privacy practices of these third parties to understand how those third parties collect, use, and/or disclose your personal information, if applicable.

Further, if you are using Walk In’s Services on behalf of an organization (such as your employer) or if a property owner, property manager, or other user has provided you with access to Walk In’s Services (such as to enable you a property, unit, or other unique access point), then that organization or user may also collect personal information regarding your use of Walk In’s Services (which is also not controlled by Walk In). We also recommend that you review any such organization’s policies (if applicable) to understand how such organization collects, uses, and/or discloses your personal information.

Information We Collect

The information we collect may vary, depending on which of our Services you use.

We collect the information you provide directly to us, which may include:

  • Account Information: Information you provide to create an account such as name, email address, mobile phone number, and other biographical information.
  • Contact Information: Information such as name, job title, email address, physical address, phone number, or other contact information, such as you may provide when requesting a demonstration of our Services, applying for a job, or contacting customer support.
  • Feedback and Communications: Information you submit to us, such as customer feedback (whether in written, oral, or electronic form) or other information you provide when you interact with us, including communicating with us via email or social media.
  • Other Information with Your Permission: With your permission, Walk In may also collect additional information from you, including, without limitation, from features on your mobile device if you use one of Walk In’s Apps. For example, Walk In’s Apps may request your permission to access your mobile device’s camera, Bluetooth functionality, and/or information about your location. Please refer to “Your Choices” below for more information regarding your choices when it comes to this access.

We may also automatically collect information about you during your use of our Services, including:

  • Log Information: We log certain personal information about your access to and use of the Services. For Services provided via our Platform, such personal information may include which properties, units, or other unique access points you access and when you do so, the type and language of browser you use, the access times, pages viewed, links clicked, your IP address, your Internet Services provider (ISP), the pages you visited before and after navigating to the Platform.
  • Device Information: We also collect certain personal information about the device you use to download the Apps or other access the Services, including the operating system and version, hardware make and model, and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device and some of this information may be personal information. Cookies are small data files stored on your hard drive or in device memory that help us to improve our Services, analyze which areas and features of our Services are popular, and understand other aspects of our Services, such as numbers of unique visitors. We may also collect information using web beacons (also known as “tracking pixels” or “clear GIFs”). Web beacons are electronic images that may be used in the Services or an email we may send, including to help deliver cookies, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of certain parts of our Services. For more information about cookies and how to disable them, please see “Your Choices” below.

We may also obtain personal information about you from other sources, including:

  • Our third-party service providers: We use certain service providers to verify the identify of users of our services and otherwise to prevent fraud and secure our Services. We may receive certain personal information about you from such service providers.
  • Our customers: If a customer of ours, such as a property owner or manager, creates an account for you to be able to access a property, unit, or other unique access point, we receive personal information about you from such customer.
  • Other users of our Services: If you are invited to use our Services by one of our visitors, such as if you are a visitor to one of our users, we receive personal information about you from such user.

Sign in with Google

If you sign up or log in to the WalkIn IQ app with your Google account, Google shares your name, email address, profile picture and Google account ID with us. We do not request access to anything else in your Google account, such as Gmail, contacts, calendar or files.

We use this information only to create your WalkIn IQ account, recognize you when you sign in, and pre-fill your profile. If you haven’t added a profile photo, we may copy your Google profile picture to our servers to use as your photo; you can change it in the app at any time. We store this data with your other account information and retain it as described in [Data Retention].

We do not sell Google user data, use it for advertising, or use it to train AI or machine learning models. We share it only as described in [When We Disclose Personal Information]. For example, when you book a tour, we share your name and email address with the property hosting that tour, and we share data with service providers who host and operate our app and may process it only on our instructions. WalkIn IQ’s use and transfer of information received from Google APIs adheres to the [Google API Services User Data Policy], including the Limited Use requirements.

You can disconnect WalkIn IQ from your Google account at any time at https://myaccount.google.com/permissions. Disconnecting stops further data sharing from Google but does not delete data we have already stored. To delete your account and the data we received from Google, email support@walkiniq.com and we will complete your request within [30] days, except for data we are legally required to keep.

Sign in with Apple

If you sign up or log in to the WalkIn IQ app with your Apple ID, Apple shares your name, email address and a unique Apple user identifier with us. You can choose to share your real email address or use Apple’s “Hide My Email” feature, in which case we receive a private relay address that forwards messages to your real inbox. We do not request access to anything else in your Apple account, and Apple does not share a profile picture with us.

We use this information only to create your WalkIn IQ account, recognize you when you sign in, and pre-fill your profile. Apple provides your name and email address only the first time you sign in, so we store them with your other account information and retain them as described in [Data Retention]. If you use a private relay address, we send account-related emails to that address, and Apple forwards them to you.

We do not sell data received from Apple or use it for advertising or to train AI or machine learning models. We share it only as described in [When We Disclose Personal Information]. For example, when you book a tour, we share your name and email address (or your private relay address, if you chose that) with the property hosting that tour, and we share data with service providers who host and operate our app and may process it only on our instructions.

You can stop using Sign in with Apple with WalkIn IQ at any time in your Apple ID settings (Settings > [your name] > Sign-In & Security > Sign in with Apple on iPhone, or at https://appleid.apple.com). Doing so stops further data sharing from Apple but does not delete data we have already stored. To delete your WalkIn IQ account and the data we received from Apple, use [Settings > Delete Account] in the app or email support@walkiniq.com, and we will complete your request within [30] days, except for data we are legally required to keep.

How We Use Personal Information

We use the personal information we collect to enable the features and functionality of the Services you use and to provide, maintain, and improve such Services.

We also use personal information to:

  • Respond to your comments, questions, and requests, and provide customer service;
  • Send you technical notices, updates, security alerts, and support and administrative messages;
  • Send you SMS/text messages, such as to invite you to download one of our Apps from the applicable app store or to provide customer support and administrative communications, primarily in connection with a self-guided tour of a property (see “Text Messaging (SMS) Communications” under “Your Choices” below for more information);
  • Communicate with you about products, services, offers, promotions, rewards, and events we offer and provide news and information we think will be of interest to you;
  • Personalize and improve the Services and provide content or features that match user profiles or interests;
  • Monitor and analyze trends, usage, and activities in connection with the Services;
  • Develop new products and services; and
  • Carry out any other purpose as disclosed in this Privacy Policy or that was disclosed to you at the time we collected such personal information.

When We Disclose Personal Information

We may disclose personal information we collect or receive about you as follows:

Other users: There are a variety of ways in which you can choose to share information with other members of the Walk In community. For instance, certain of our Services include chat functionality that allow you to interact with other users.

Our third-party service providers: We may engage third parties to deliver a product or service on our behalf (or enhance specific features within our offerings), or to perform certain tasks, at our direction.

Our customers: When you use our Services as part of your employment with one of our customers or when you use our Services in connection with accessing a property, unit, or other unique access point owned or managed by one of our customers, they may make certain organization-level decisions which provide them with certain information about you and your usage of the Services (such as when you access such property, unit, or other unique access point). Please review such organization’s policies or contact the applicable organization directly to learn more about the information shared with such organization.

Third party solutions: Certain features of our Services use or incorporate third party solutions and, when you use such features, third parties may collect data from such use. For example, if you view an embedded video on our Services using YouTube’s video player, YouTube collects certain information regarding such use. Please see Google’s Privacy Policy for details on what personal information they collect via YouTube’s services and how they use this information.

Other: In addition to the above, we may also disclose personal information as follows:

  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, public authority request or legal process, including to meet national security or law enforcement requirements.
  • If we believe your actions are inconsistent with our user agreements or policies to enforce or fulfill such agreements or policies.
  • To protect the rights, property and safety of Walk In or others.
  • In connection with, or during negotiations of, any merger, sale of assets, financing or acquisition of all or a portion of our business.
  • Between and among Walk In and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership.
  • Otherwise with your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you, with others.

Your Choices

Account Information

You can delete your account at any time. You can also request that we update, correct or delete the personal information associated with your at any time by contacting us at support@walkinIQ.com. Note that we may retain certain personal information following request for deletion as required by law or for legitimate business purposes, to the extent permitted by law.

Mobile Device Permissions

If you have granted one of Walk In’s App’s permission to access information via your mobile device, the settings in your mobile device should allow you to stop sharing access to certain information or features with us via such App. For example, you should be able to deactivate our access to your camera, Bluetooth functionality and/or your location information using the settings on your mobile device. Please note that deactivating our access to certain personal information from your mobile device may limit the features and/or functionality available to you via our Services.

Text Messaging (SMS) Communications

If you provide us with your mobile phone number, WalkIn IQ may send you SMS/text messages to (i) invite you to download one of our Apps, such as the ConnectIQ app or the SelfTourIQ app, from the applicable app store, and (ii) provide you with customer support and administrative communications, primarily in connection with a self-guided tour of a property. By providing your mobile phone number and opting in, you consent to receive such SMS/text messages from us, or from a third-party service provider on our behalf, at the number provided. Message frequency varies, and message and data rates may apply. You may opt out of receiving SMS/text messages from us at any time by replying “STOP” to any message you receive, and you may reply “HELP” for assistance. After you text “STOP,” we may send you one final message confirming your opt-out, and you will no longer receive SMS/text messages from us unless you subsequently opt back in. We do not share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.

Promotional Communications

You may opt-out of receiving promotional communications from us by following the instructions in those communications. If you opt-out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Other Important Details

Our Audience

Our Services are not directed to children under the age of 13. Users must be 18 years old to create an account as a primary user and at least 13 years or older to use an account as a visitor. Visitor accounts for users under the age of 18 must be created by a primary user with permission from such minor’s parent or guardian. If we have actual knowledge that a user is are under the age of 13 (or the minimum age at which a person may use the Services in your state, without the consent of a parent or guardian, if greater), we will stop providing Services to such user and delete the account and associated personal information. In addition, we may also limit how we collect, use, and store some of the personal information of users under 18. In some cases, this means we will be unable to provide certain functionality to people under the age of 18.

Changes to this Privacy Policy

Walk In may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy and, in some cases, we may provide you with additional notice (such as adding a statement to our Platform or sending you an email notification). We encourage you to review this Privacy Policy periodically to stay informed about our personal information processing practices and the ways you can help protect your privacy.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

Data Retention

We process the personal information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law. For example, we will process personal information you have provided in connection with an account you maintain with us for the duration of our applicable contract, and may retain certain information thereafter to meet record retention obligations. Where we process information based on your consent, we will retain such information until you revoke such consent.

Location of Processing

Walk In is based in the United States and we process and store information primarily in the U.S.

Contact Us

This Privacy Policy applies to Walk In Corp. If you have any questions about this Privacy Policy, please contact us at support@walkinIQ.com.